How We Work

1. Conversation
Call or text. No script. No long pitch.
I want to understand how customers currently find you, what happens after they find you, and where revenue is being lost.

If I do not believe I can help, I will say so.

2. Assessment
We look at the four stages:

• Visibility — Can the right customer find you?
• Perception — Do they trust what they see?
• Conversion — Does the inquiry or walk-in turn into business?
• Revenue — Is the path producing the result you want?

This is where we identify the real leak. Sometimes it is the Google Business Profile and AI visibility. Sometimes it is reviews and trust. Sometimes it is how the phone is answered, how the guest is greeted, or how the technician handles the first five minutes on site.

3. Scope
The engagement is built around the work that matters for that business.

That may include:

• Google Business Profile and AI search visibility
• Perception and review systems
• Conversion training and playbooks
• Full-system implementation across all four stages

There is no public price list. The scope, market, and desired outcome determine the engagement.

4. Implementation
You work directly with me.
I review the business, identify the problems, oversee the work, and keep the system moving.

This is not an app, a dashboard, or a junior account manager running a checklist.

5. Protection
Exclusivity is defined before work begins.

• Independent hotels: based on your competitive set.
• Local service businesses: one client per primary category in an agreed market.

I will not work both sides of a direct competitive conflict while the engagement is active.